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Privacy Policy - LGPD

This Policy and its respective updates shall prevail over all policies, proposals, contracts, prior understandings and agreements, oral or written, that may exist between the parties, directly or indirectly, on the subject of privacy.

The solutions contained on the website www.sonataprima.com (or simply “Platform”) are made available by the Company SONATA PRIMA (Invented Name), a legal entity governed by private law, registered with the CNPJ under nº 34.751.267/0001-32, headquartered at Rua Nunes Machado 860,  Rebouças, Curitiba – PR, Brazil.

The introduction

  1. The privacy of our website visitors is very important to us, and we are committed to protecting it. This policy explains what we will do with your personal information.

  2. Consenting to the use of cookies in accordance with the terms of this policy when you first visit our website allows us to use cookies each time you visit our website.

B. Collection of Personal Information

The following types of personal information may be collected, stored and used:

  1. information about your computer, including your IP address, geographic location, browser type and version, and operating system;

  2. information about your visits to and use of this website, including referral source, duration of visit, page views, and website navigation paths;

  3. information, such as your email address, that you enter when you register on our website;

  4. information you enter when creating a profile on our website – for example, your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational and employment information;

  5. information, such as your name and email address, that you enter to set up subscriptions to our emails and/or newsletters;

  6. information you enter while using the services on our website;

  7. information generated when using our website, including when, how often and under what circumstances you use it;

  8. information relating to everything you purchase, services you use or transactions you make through our website, including your name, address, telephone number, email address and credit card details;

  9. information that you post on our website with the intention of publishing it on the internet, including your username, profile pictures and the content of your posts;

  10. information contained in any communications you send to us via email or through our website, including the content and metadata of the communication;

  11. any other personal information you submit to us.

Before disclosing another person's personal information to us, you must obtain that person's consent to the disclosure and processing of that personal information in accordance with this policy.

C. Use of your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

  1. administer our website and our business;

  2. customize our website for you;

  3. enable you to use the services available on our website;

  4. send products purchased through our website;

  5. provide services purchased through our website;

  6. send statements, invoices and payment reminders, as well as collect your payments;

  7. send commercial marketing communications;

  8. send email notifications specifically requested by you;

  9. send you our email newsletter, if you have requested it (you can inform us at any time if you no longer wish to receive the newsletter);

  10. send you marketing communications relating to our business or the businesses of carefully selected third parties that we believe may be of interest to you, by post or, where you have specifically agreed to do so, by email or similar technology (you may inform us at any time if you do not want more marketing communications);

  11. provide third parties with statistical information about our users (but these third parties will not be able to identify any individual users from this information);

  12. deal with inquiries and complaints made by or about you in relation to our website;

  13. keep our website secure and prevent fraud;

  14. verify compliance with the terms and conditions governing your use of our website (including monitoring private messages sent through our website's private messaging service); and

  15. other uses.

If you submit personal information for publication on our website, we will publish and use that information in accordance with the license you have granted us.

Your privacy settings may be used to limit the publication of your information on our website and adjusted through the use of privacy controls on the website. Without your express consent, we will not provide your personal information to third parties for their or third parties' direct marketing purposes.

D. Disclosure of Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisors, agents, suppliers or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our holding company and all of its subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  1. to the extent that we are required to do so by law;

  2. in connection with any ongoing or potential legal proceedings;

  3. to establish, exercise or defend our legal rights (including providing information to third parties for fraud prevention and credit risk reduction purposes);

  4. the buyer (or potential buyer) of any business or asset that we are selling (or contemplating selling); and

  5. to any person whom we reasonably believe may request a court or other competent authority to disclose such personal information when, in our reasonable opinion, such court or authority is likely to order the disclosure of such personal information.

Except as set out in this policy, we will not provide your personal information to third parties.

E. International Data Transfers

  1. The information we collect may be stored, processed and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

  2. The information we collect may be transferred to the following countries that do not have data protection laws equivalent to those in force in the European Economic Area: United States of America, Russia, Japan, China and India.

  3. Personal information that you post on our website or submit for publication on our website may be available via the internet throughout the world. We cannot prevent the use or misuse of such information by third parties.

  4. You expressly consent to the transfers of personal information described in this Section E.

F. Retention of Personal Information

  1. This Section F sets out our data retention policies and procedures, which are designed to help ensure we comply with our legal obligations regarding the retention and deletion of personal information.

  2. Personal information that we process for any purpose or purposes must not be kept longer than is necessary for that purpose or purposes.

  3. Without prejudice to Article F-2, we will generally delete personal data belonging to the categories defined below at the date/time defined below:

    1. type of personal data will be deleted;

    2. Notwithstanding the other provisions of this section F, we will retain documents (including electronic documents) that contain personal data:

    3. to the extent that we are required to do so by law;

    4. if we believe the documents may be relevant to any ongoing or potential legal proceedings; and

    5. to establish, exercise or defend our legal rights (including providing information to third parties for fraud prevention and credit risk reduction purposes).

G. Security of Your Personal Information

  1. We will take appropriate technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

  2. We will store all your personal information provided on our secure servers (protected by password and firewall).

  3. All electronic financial transactions carried out through our website will be protected by encryption technology.

  4. You acknowledge that the transmission of information over the internet is inherently insecure and that we cannot guarantee the security of data sent over the internet.

  5. You are responsible for keeping the password used to access our website confidential; we will not ask for your password (except when you log in to our website).

H. Changes

We may periodically update this policy by posting a new version on our website. You should check this page occasionally to ensure that you understand any changes to this policy. We may notify you of changes to this policy by email or via the private messaging system on our website.

I. Your rights

You may instruct us to provide any personal information we hold about you; the provision of this information will be subject to the following:

  1. providing appropriate evidence of your identity (for this purpose; we will generally accept a certified copy of your passport plus an original copy of a utility bill showing your current address).

We may retain requested personal information to the extent permitted by law.

You can instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually expressly agree in advance to the use of your personal information for marketing purposes, or we will offer you the opportunity to opt out of the use of your personal information for marketing purposes.

J. Third Party Sites

Our website includes links to details of third party websites. We have no control over and are not responsible for the privacy policies and practices of third parties.

K. Information Update

Please let us know if the personal information we hold about you needs to be corrected or updated.

L. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be “persistent” cookies or “session” cookies: a persistent cookie will be stored by a browser and will remain valid until the defined expiration date, unless deleted by the user before the expiration date; a session cookie, on the other hand, will expire at the end of the user's session, when the browser is closed. Cookies do not normally contain any information that personally identifies a user, but the personal information we store about you may be linked to information stored and obtained from cookies. We use session cookies / persistent cookies / persistent and session cookies on our website.

  1. The names of the cookies we use on our website and the purposes for which they are used are described below:

    1. we use Google Analytics and Adwords on our website to {INCLUDE ALL COOKIES USE CASES ON YOUR WEBSITE recognize a computer when a user accesses the website / track users as they browse the website / allow the use of a shopping cart on website / improve website usability / analyze website usage / administer website / prevent fraud and improve website security / customize website for each user / target advertisements that may be of particular interest to specific users / describe objective(s) )};

  2. Most browsers allow you to refuse to accept cookies – for example:

    1. in Internet Explorer (version 10), you can block cookies using the available cookie handling opt-out settings by clicking on “Tools”, “Internet Options”, “Privacy” and “Advanced”;

    2. in Firefox (version 24), you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu and unchecking “Accept cookies from websites”; and

    3. in Chrome (version 29), you can block all cookies by going to the “Custom and Control” menu and clicking on “Settings”, “Advanced” and “Site Settings”, then selecting “Block third-party cookies” on the “Cookies and Website Data” section.

Blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

  1. You can delete cookies that are already stored on your computer – for example:

    1. in Internet Explorer (version 10), you must delete cookie files manually (see instructions for doing so at  http://support.microsoft.com/kb/278835 );

    2. in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history”, clicking “Show cookies”, then “Remove all cookies”; and

    3. in Chrome (version 29) you can delete all cookies by going to the “Custom and Control” menu and clicking on “Settings”, “Advanced”, “Clear browsing data” and then selecting “Delete cookies and other data” of sites and plugins” before clicking on “Clear browsing data”.

  2. Deleting cookies will have a negative impact on the usability of many websites.

M. DATA OF UNDER 13 YEARS

Processing of Personal Data of Minors: We do not collect or knowingly request personal data of minors under the age of 13. If we become aware that we have collected personal data from a person under the age of 13, we will cancel the account created and delete the personal data, only being able to keep personal data that aim to prevent a new registration attempt.

N. RIGHTS REGARDING YOUR PERSONAL DATA

Rights and Guarantees: The User has rights and guarantees in relation to their personal data. We provide mechanisms, detailed below, so that Users have clarity and transparency in the exercise of their rights. Whenever necessary, our team will be ready to evaluate any requests.

Rights provided for in the LGPD: under the General Data Protection Law (Law 13.709/2018 –) (“LGPD”), you have the right to:

  1. confirm that we process your personal data;

  2. access your personal data;

  3. request the correction of personal data that is incomplete, inaccurate or out of date;

  4. request the anonymization, blocking or deletion of unnecessary, excessive or processed personal data in violation of the provisions of the LGPD;

  5. request the portability of your personal data to another service or product provider, observing our commercial and industrial secrets, after regulation by the National Data Protection Authority;

  6. request the deletion of personal data processed based on your consent, except in the cases of conservation of personal data provided for in the LGPD;

  7. request information about who we share your personal data with;

  8. request information about the possibility of not providing your consent and the consequences;

  9. revoke your consent to the processing of your personal data, when there is processing carried out on the basis of your consent;

  10. express opposition to treatment that violates the LGPD.

Additional Information: Before we respond to a request to exercise the aforementioned rights, we may ask you to provide us with certain information to verify your identity.

O. SPAM PRACTICES

Positioning: We are against any practice that promotes SPAM of any kind and we are committed to ensuring that messages sent by the Platform are always of interest or importance to the respective recipients. In addition, you can choose to stop receiving emails at any time by adjusting your preferences for receiving emails or canceling your account.

Particular guidelines: in the same way, we charge our Users that they do not practice SPAM, that they make sure that the messages sent are always of interest to the recipient, being already aware that the non-observance of good practices of use of the Internet can generate the cancellation. of the offending User's account, as defined in the Terms of Use, as well as the disclosure of personal registration data, under the terms of this Privacy Policy.

P. INFORMATION AND QUESTIONS

14.1. Questions about the Policy or Your Personal Data: If, after reading this Policy, you have any questions or would like to submit a request regarding your personal data, you can contact our privacy team or our Person in Charge via contact: contact@sonataprima.com.

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